Warranty & Repairs
Before You Contact Support
Please check the following steps before contacting our team regarding any problems you may be facing with your chargers.
Check power is on
Make sure the charger is receiving power and appears active.
Check your consumer unit
See whether the relevant breaker or circuit protection has tripped.
Check for any lights
Check the charger for any coloured lights & refer to the manual.
Restart the charger
Turn the breaker on and off to restart the charger/s.
Warranty & Repairs
Please see guidance for warranty & repairs.
Warranty
Repairs Outside of Warranty
If your charger issue falls outside of the manufacturer warranty, or the fault is not covered under Rolec’s warranty terms, you can submit a support ticket to ICEE-EV for review.
Once your ticket has been received, our team will assess the issue and advise on the next steps. Where a repair, callout or replacement part is required, this will be quoted and charged accordingly before any work is carried out.
Please include as much detail as possible when submitting your ticket, including the charger serial number, installation date, site address and a brief description of the issue.
The warranty period begins from the date of installation. Any repair or replacement carried out under warranty does not extend the original warranty period. Your statutory rights are not affected. A site visit does not include a gurantee that the problem will be fixed. Multiple visits may be required.